Last time we talked about the decision as to whether or not to add animals to your venue. I posted some questions to help you determine the feasibility for you personally. There is a ton of value, but again it may not work for everyone. From here on out, we’ll assume that you are either moving forward or have already added animals to your attraction. I’ll do my best to help you get started or refine what you already have. Probably the first part of the process is determining

Long lines are one of those things we consider a “good problem to have”. Unfortunately, long lines can be a frustration for your guests and not a good way to start their fun day at the farm. Here are some tips to keep those lines moving. 1. Good Signage Be sure you have easy-to-read signs at your check-in area. Not just at the cash register but in several places that can be easily seen from the lines so customers can be more prepared when it is their turn to pay. 2. Limite

Agritourism burnout can not only impact the success of your business, but all areas of your life. It is important to take steps to ensure that you have enough “fuel in your tank” to make it through the season with a smile on your face (even if it is fake sometimes). When burnout sets in, the negative impact will be felt all the way down to the guests that visit your venue. Here are some tips to help avoid Agritourism burnout. 1. Delegate Menial Tasks It is tempting to sav

Let’s continue talking about your traffic flow and look at the layout of your venue. Safety is a crucial factor when it comes to evaluating our policies and procedures, so we need to evaluate any safety issues when it comes to how vehicles enter, exit and travel throughout your property. Traffic Flow As I shared before, at one of our locations we were looking for a feasible way to redesign the flow of traffic. One of the biggest drawbacks to the existing design forced our gue

1. Trained Staff I believe the first step in providing an OUTSTANDING customer experience is a thoroughly trained staff. I believe there are 3 key areas of training: Product Training, Operational Training, and Procedural Training. PRODUCT TRAINING. Providing an outstanding customer experience requires a staff that is educated about your “product” and can answer questions from your guests. If you are a farm that offers organic food, they should know why your farm has chosen