Last time, we talked about preserving and protecting your investment from the beginning of the season until the last guest leaves your gates

One of the biggest challenges for a venue that uses a corn maze is to make sure that it lasts until the end of the season. Most venues are o

Long lines are one of those things we consider a “good problem to have”. Unfortunately, long lines can be a frustration for your guests and not a good way to start their fun day at the farm. Here are some tips to keep those lines moving. 1. Good Signage Be sure you have easy-to-read signs at your check-in area. Not just at the cash register but in several places that can be easily seen from the lines so customers can be more prepared when it is their turn to pay. 2. Limite

Last week we talked about how to be intentional about customer service and we focused on being relational. I was thinking about how that skill is sometimes easier for some than it is for others. Some people come by it naturally when others have to work at it. We recommend instructing your staff and maybe even role playing how to implement this quality. Let’s face it. Some of our guests make it very difficult to be relational. Confrontational maybe, but not relational! But our

As Agritourism owners we find ourselves in a wide variety of stores for a wide variety of reasons. Even though price is a big determining factor for whether or not I frequent a store, there are other factors that are equally important. If you were to ask me my opinion about the 3 local hardware stores that I visit the most, I would most likely evaluate them based on price, inventory and customer service. And based on those things there is one store that stands out and one I w

Let’s continue talking about your traffic flow and look at the layout of your venue. Safety is a crucial factor when it comes to evaluating our policies and procedures, so we need to evaluate any safety issues when it comes to how vehicles enter, exit and travel throughout your property. Traffic Flow As I shared before, at one of our locations we were looking for a feasible way to redesign the flow of traffic. One of the biggest drawbacks to the existing design forced our gue

In today’s post we need to deal with a tedious, but important part of any agritourism venture. It’s that part of your business that will cause you problems from day one and your guests will notice as soon as they arrive. It’s that area of your business that makes no money in itself, but allows for you to be very successful! It can be your greatest asset or the source of your downfall. Sounds serious right? It is your parking lot. One of the greatest stress factors for any gue