Last week we talked about how to be intentional about customer service and we focused on being relational. I was thinking about how that skill is sometimes easier for some than it is for others. Some people come by it naturally when others have to work at it. We recommend instructing your staff and maybe even role playing how to implement this quality. Let’s face it. Some of our guests make it very difficult to be relational. Confrontational maybe, but not relational! But our response to difficult situations will set us apart from the competition.

This week I want to focus on the second aspect of intentional customer service. While it is...

1.  Clean & Plentiful Bathrooms

The reality is that most Agritourism venues with heavy seasonal crowds don’t have enough indoor bathroom facilities to keep up with the demand.  That means we have to resort to the dreaded Porta-Potty.  This is the worst nightmare of germaphobes’.  Your guests may be on their way to having an outstanding customer experience (see our blog post from last week) and a dirty bathroom or Porta-Potty may be the lasting memory that sticks longer that all the great experiences they had that day.  Or if their 5-year-old decides they have to go NOW and there are long lines for all the bathrooms.

With ev...